FAQ
What file types does Stashii support?
Stashii supports most common media and document formats:
- Images: JPG, PNG, GIF, WebP, HEIC, HEIF, TIFF, BMP, SVG, AVIF
- Videos: MP4, MOV, AVI, WebM, MKV, M4V
- Documents: PDF, DOCX, XLSX, PPTX, CSV
- Audio: MP3, WAV, AAC, FLAC, M4A
- Raw photos: DNG, CR2, CR3, ARW, NEF, ORF, RAF, RW2
Executable files (.exe, .bat, .sh, etc.) are blocked for security. See Library for the full list.
Why does this video say "Web-only" on my phone?
Some professional cinema cameras (Sony FX3 / FX6, RED, Canon Cinema, etc.) record video in formats that mobile phones can't play directly. These files include things like 10-bit color, 4:2:2 chroma subsampling, or non-standard H.264 / HEVC profiles (great for editing, but not supported by the hardware video decoders on iOS or Android).
If Stashii detects one of these formats during upload, the mobile preview will show a Web-only video card with an Open on Web button instead of a broken player. Tap that button to open the video in your phone's browser, where it plays normally. The file is still safely stored in your library, and only the in-app phone playback is affected.
If your team only shoots on phones or standard cameras (iPhone, Android, GoPro, Sony Alpha mirrorless in standard recording modes, etc.), you'll never see this card.
What are the storage limits?
Storage depends on your plan: Free gets 2 GB, Starter 150 GB, Pro 500 GB, and Business 2 TB. During the 14-day Pro trial you can store up to 25 GB. Check your usage in Settings > Account (Web) or the Account screen (Mobile).
What are the upload size limits?
Images can be up to 50 MB and documents up to 50 MB each. Audio and video files share the same per-plan limits: 2 GB (Free), 5 GB (Starter), 10 GB (Pro), and Unlimited (Business). Other file types can be up to 100 MB. See Library for details.
Is Stashii available on mobile?
Yes. Stashii has native apps for iOS (App Store) and Android (Google Play), plus a full web dashboard. Your account and content sync across all platforms.
Can I use Stashii offline?
Stashii requires an internet connection for uploads, sharing, and syncing. You can browse previously loaded content in the mobile app while offline, but changes will not sync until you reconnect.
Is there a free plan?
Yes. The Free plan includes 2 GB of storage, 1 project, 1 Space, 1 collection, and 1 contact. You can upgrade at any time. See Billing and Plans.
Is there a free trial?
Yes. New workspaces get a 14-day Pro trial, no credit card required (once per workspace). During the trial you can store up to 25 GB. Add a card to unlock the full 500 GB of Pro storage. When the trial ends without a subscription, your workspace reverts to Free.
How do I cancel my subscription?
- Open the billing portal: Settings > Billing (Web) or Settings > Account > Manage subscription (Mobile).
- Choose Cancel Subscription.
- Your paid plan stays active until the end of the billing period, then reverts to Free.
Can I organize files into folders?
Yes. Create folders in your Library on both web and mobile. Folders can be nested as deeply as you need. See Library.
Can I tag my media?
Yes. Create tags in Settings > Tags, then assign them to any media item for filtering and organization.
What is the difference between Projects and Spaces?
- Projects are private collaboration workspaces where you and invited collaborators work together on shared media. See Projects.
- Spaces are public pages you design and publish for anyone to view via a link. See Spaces.
Can I share a file with anyone?
Yes. Use a public link share. Anyone with the link can view the content without needing a Stashii account. Public links expire after 90 days and can be renewed. See Sharing.
Can I share only with specific people?
Yes. Use People invite sharing. Add contacts in People, then invite them from the Share modal. Only invited contacts can access the content.
Can recipients comment on shared content?
Comments can be enabled for People shares. Public link shares do not support comments. See Sharing.
How long do deleted items stay in Trash?
Up to 30 days, then they are permanently removed and cannot be recovered. See Trash.
Can I delete my account?
Yes. Go to Settings > Account and scroll to the danger zone. Deletion is scheduled with a 30-day grace period, and you can cancel by logging back in. See Settings and Security.
Is my content secure?
Yes. Two-factor authentication protects every sign-in, with fingerprint or face unlock on mobile. Your files are encrypted while traveling to our servers and while stored there. AI only touches your library when you ask it to, and you can turn AI off for your workspace at any time. Our team can only see your workspace when you grant access. See Settings and Security.
Why do I need to verify my phone number?
New accounts verify a phone number once at sign-up. It's a quick check that confirms you're a real person and helps protect Stashii from spam and automated abuse. This applies no matter how you create your account, whether by email and password, Google, Apple, or a magic link. The one exception is joining through a workspace invite, which skips the step. Your number is stored securely for security purposes only and is never used for marketing. See Getting Started.
How do I get help?
Use the AI assistant chat on the web or mobile app. It can answer questions about features, plans, and troubleshooting. For account-specific issues like billing disputes or security concerns, the assistant will connect you with a human support agent.